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News and views about  tourism, travel, and leisure that is accessible to people with disabilities, seniors, and Baby Boomers who will experience increasing disability as they age.

Blog by Sandra Rhodda, Director, Access Tourism New Zealand

Views are strictly my own

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Website Accessibility: A New Frontier Of Inclusion

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Chris Lona of CL Design is making the web/digital a better, accessible experience for disabled and ageing people. He hopes to help organizations generate more revenue by being more inclusive of this group pf customers online. In addition, he hopes to help organizations improve compliance with accessibility initiatives and mandates.  In this guest blog, he writes about web access.

Website front page with audio

Turn on your sound and visit http://www.sitellites.com/new_Zealand/

Keep your hand down if you’ve ever had a problem accessing a website. After all why make you go through extra effort if you don’t have to… Imagine that the challenges you’ve had accessing websites were compounded by being visually, auditory, physically or cognitively challenged? You would be even more frustrated than you were when you had the original challenges.   If you are a business owner in tourism, travel or hospitality and have gone to great lengths to ensure your destination is accessible, how accessible is your website which is the first impression and gateway to your offerings? If a disabled or older person wants to visit your destination and they cannot access your website, do you think they will book the trip through your company? Does it make sense – since your destination is about a superior, accessible experience – that your site should be as well? Canada, Europe the US and other countries all have legislation, mandates, or initiatives that address the issue of web accessibility.     In 2008 retailer Target had to pay $6 million because their websitewas not accessible. The consensus around a standard for web access generates from the W3C’s WCAG (Web Content Accessibility Guidelines) which has a goal of providing a single shared standard for web content accessibility. A nice goal to be sure but the realities and “best practices” involved leave a lot to be desired. What has come out of this as “best practices” is a web where it is completely acceptable to build a website and then find ways to make it accessible with assistive technology mostly for the visually challenged. This main assistive technology for the visually impaired is called a screen reader. It is software that reads the information on a web page aloud in a synthetic computer voice. But this assistive technology presents several access barriers of its own—cost, computer requirements, learning curve, lack of accessible websites and a robotic, synthetic voice. There is a new mandate in the U.S. called the 21st Century Communications and Video Accessibility Act: It contains (in short) “ground-breaking protections to enable people with disabilities to access broadband, digital and mobile innovations — a study conducted by the FCC revealed that people with disabilities are less likely to use Internet-based communications technologies”.   For the web this will mean that certain videos will be required to be closed captioned for the auditory challenged.   In terms of any mandates for inclusion of the physically and cognitively challenged when they use the internet, there are vague references to inclusion of a variety of people with differing disabilities. What all of this means for businesses and their commitment to (and compliance with) web accessibility initiatives is a lack of access for them. Where will they turn to make their site be able to be read by a screen reader? How will they find the right resource to make sure their online videos are closed captioned? What resources exist to ensure that the physically and cognitively challenged will also be able to access their online and physical world experience? The fact that they will be forced into providing web access as a piecemeal approach will mean that fewer companies will bother due to the difficulties and expense.   The crux of the issue lies with the fact that “best practices” treat web accessibility as an afterthought rather than as an integrated design. A building is built with accessibility as an integral part of the design. What do you think? Should accessibility for websites be integrated from the ground up to create better online experiences for everyone? Contact: cld@cldesign.co. (Contains audio); www.cldesign.co Visit demo at http://www.sitellites.com/new_Zealand/

VisitWales, Welsh tourism embrace Disabled Access Day

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Welsh flag

Visit Wales was one of many tourism organizations around Wales to take part in international Disabled Access Day, a day set aside in January when people with disabilities are encouraged to visit places they have never been before. Disabled Access Day is an international and national campaign to highlight the accessible venues that provide for individuals with any form of disability.   VisitWales said that tourism is an industry that attracts and looks after the needs of all tourists. “ Our objective for the day, with the co-operation of our industry colleagues is to raise awareness of the wide variety of accessible attractions, activities and accommodation establishments that Wales has to offer”, said a VisitWales spokesperson.

In Carmarthenshire, The National Botanical Garden of Wales offered free entry and tours to people with disabilities.  In Aberystwyth, Cardiganshire, the Arts Centre also offered free entry, a BSL interpreter, and film screenings.   The Denbighshire County Council offered an obstacle free walk at Loggerheads Country Park and a chidren’s Treasure Hunt.

Tourism operators from across Pembrokeshire County  gathered at Clynfyw Care Farm in Abercych to celebrate ‘Inclusive West Wales’.     It was supported by a number of tourism operators and organisations who carry an accessible ethos, including the National Trust  Stackpole Mencap Gardens, The Harriet Davis Trust, Pembrokeshire People First, Celtic Quest Coasteering and Pembrokeshire Tourism.   Those who attended found it very beneficial by networking with peers and gaining a wealth of knowledge on what is available to the disabled visitor in Pembrokeshire.   Emily Yates, an accessibility consultant and travel writer who has been employed by the Rio de Janeiro Paralympic Games also attended the event.   She was overwhelmed with the facilities available at Clynfyw Care Farm.   She said: “The thing that really impresses me about Clynfyw is that physical accessibility and community inclusion go hand-in-hand. Not only can visitors stay in a gorgeous cottage to suit all their needs they can also take part in arts and crafts and wheelchair yoga. This inclusion” she added, “is what really creates understanding and brings people together. We need more of it” she said.

Clynyfw has been providing accessible holidays to visitors for more than 30 years and has been recognised for its good practice by winning the Pembrokeshire Tourism Gold Award for Best Access for the Disabled Visitor in 2013.  The manager Jim Bowen said the event was a great success, and that it was a pleasure to see the development of collaborative working amongst some of the leading accessible business in Pembrokeshire.   “It’s hopefully the start of something big for accessible tourism in Pembrokeshire”, said Bowen.

Follow on Twitter: @Access_Day @VisitWalesBiz @EmilyRYates @ClynfywCIC  @nationaltrust @HDavisTrust @pemspeople1st @CQCoasteering @visitpembs  Main source: Disabled Access Day

UNWTO FITUR session on accessible tourism and technology

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Person with a disability using an iPhone image from UNWTO

The UN World Tourism Organization (UNWTO) has for a number of years supported the facilitation of tourist travel by people  with disabilities as a vital element of any responsible and sustainable tourism development policy.   The Role of Technology in Accessible Tourism For All is one of several topics to be addressed at the International Tourism Trade Fair (FITUR) in Madrid January 28-February 1.   FITUR is a global meeting point for tourism professionals and the leading trade fair for inbound and outbound Ibero American markets.   It was attended by 9,083 exhibiting companies from 165 countries/ regions, 120,231 trade participants and 97,549 people from the general public in 2014.  Also present were 7,368 journalists from 60 countries, a turnout that demonstrates the importance of FITUR on the international circuit of tourism sector events.

The Role of Technology in Accessible Tourism For All is a session at FITUR organized by UNWTO, Fundación ONCE and PREDIF (Plataforma Representativa Estatal de Personas con Discapacidad Física) in collaboration with IFEMA and Vodafone España.  It will highlight good practices in the development and use of new technologies in the fields of travel, tourism and leisure. It will also address the major challenges for generalizing the use of these technologies in the various links of the accessibility chain in tourism.  New technologies can contribute to making the tourism experience more accessible and rewarding for everyone, including seniors, persons with disabilities and others with reduced mobility.   During the session, there will be a presentation of the Manual on Accessible Tourism for All (UNWTO/ONCE Foundation/ENAT) by Marina Diotallevi, Programme Manager, Ethics & Social Responsibility, UNWTO.

Follow on Twitter: @UNWTO @UNWTO_pub @EUaccesstourism @Fundacion_ONCE @feriafitur @Predif_Estatal #FITUR2015

British Government bid to improve disabled access at sports stadiums

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Football goalie image in public domainThe UK government is calling on disabled sports fans to share their experiences of viewing live sport at stadiums and sports grounds across Britain in what it hopes will be the largest ever survey of its kind.   Ministers are hoping thousands of Britain’s 12 million disabled people will give their views on everything from wheelchair access and disabled parking to accessible toilets, hearing loops and treatment by other supporters at live sporting fixtures. Organisers want to hear from fans of all sports – and in particular rugby, cricket, football, hockey, basketball, cycling and motor-racing.

“We know that lots of clubs, like Arsenal, are making improvements but more can still be done across sport to make stadiums more accessible and the match-day experience better for disabled fans” said Minister for Sport Helen Grant.  “This is what this survey is all about – giving disabled sports fans the chance to air their views so that we can help make watching live sport fantastic for them.”  Grant went on to say that the Commonwealth Games last year showed what is possible and how sport can cater brilliantly for disabled fans.  “I am confident that sports governing bodies will step up and deliver on this”, said Grant.

The survey can be done here: http://survey.dwp.gov.uk/index.php?sid=18657. Follow on Twitter: @dwppressoffice

UNWTO Manual on Accessible Tourism for All: Principles, Tools and Good Practices

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Sams Tower 156

The Manual on Accessible Tourism for All: Principles, Tools and Good Practices (in Spanish), is UNWTO’s second publication on universal accessibility and has been co-produced with the Spanish ONCE Foundation for social inclusion of people with disabilities and the European Network for Accessible Tourism – ENAT.  The manual will be key to the international community in understanding the chain of accessibility in tourism, the economic impact of Accessible Tourism, and steps that can be taken to create accessible destinations according to the principles of Design for All.    The manual provides a framework of interventions, tools and resources in service delivery and management of Accessible Tourism. Through these instruments, UNWTO aims to encourage stakeholders in the sector to implement measures to increase greater participation of different population groups in tourism, including people with disabilities and others.

The publication is divided into five distinct modules that respond to major accessibility issues in tourism: general context, recommendations main intervention areas, indicators for national tourism administrations and good international practices.  It is Module I – the first part of the Manual to be published – and will be followed by 4 remaining technical modules targeting various tourism stakeholders.

Follow on Twitter: @UNWTO @UNWTO_pub @EUaccesstourism @Fundacion_ONCE

Germany continues work to broaden and promote accessible tourism

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Accessible Tourism in Germany covers of two brochures from press release (2)

Germany: The Federal Ministry of Economic Affairs promotes the further expansion of accessible tourism in Germany.  Their project “Tourism for All” was awarded the German Seminar for Tourism (DSFT) Berlin e.V. in December.  With this project, the tourism industry can better adapt to the rapidly growing number of people needing better access, such as seniors, people with disabilities, or families with prams and luggage.   The main objective of the project is to introduce a nationwide uniform labelling system “Travel for All” in the next three years.   In future, all travellers, including those needing better access, can get reliable information about the tourist service provider and can use it for their travel decision.   To this end, there is a comprehensive database on the German National Tourist Board website (DZT) as well as on those of state marketing organizations.  Businesses along the entire service chain are recognized by Germany-wide criteria, rated, and certified.   In addition, providers receive access training.

The label “Tourism for All” has been developed over several years with the input and cooperation of  numerous organizations, the tourist associations state marketing organizations, and other stakeholders as part of a project funded by the German Federal Ministry of Economics (2011-2014). There are already 10 states, a few regions,  and a hotel corporation on the system. Nearly 400 businesses were inspected using an extensive catalogue of criteria.   Support for Project V. is the German Seminar for Tourism (DSFT) Berlin e. V. in cooperation with the Association for Tourism All Germany e. (NatKo).    For information on the project and the labelling system “Travel for All”, see www.reisen-fuer-alle.de.

Tourismus für Alle – ein Zukunftsmarkt

Das Bundeswirtschaftsministerium fördert den weiteren Ausbau des barrierefreien Tourismus in Deutschland – für das Projekt „Reisen für Alle“ erhielt das Deutsche Seminar für Tourismus (DSFT) Berlin e. V. im Dezember den Zuwendungsbescheid. Mit dem Projekt soll sich die Tourismusbranche besser auf die stark wachsende Gruppe älterer, aktivitäts- und mobilitätseingeschränkter Menschen einstellen.

Hauptziel des Projektes ist, das bundesweit einheitliche Kennzeichnungssystem „Reisen für Alle“ in den nächsten drei Jahren einzuführen. Künftig sollen alle Reisenden, darunter auch Senioren, Menschen mit einer Behinderung oder Familien mit Kinderwagen und Gepäck, verlässliche Informationen über die touristischen Anbieter erhalten und diese für ihre Reiseentscheidung nutzen können. Dafür entsteht eine umfangreiche Datenbank, die im Internet auf den Seiten der Deutschen Zentrale für Tourismus (DZT) sowie den Seiten der Landesmarketing-Organisationen abgerufen werden kann. Betriebe entlang der gesamten touristischen Servicekette werden nach deutschlandweit einheitlichen Kriterien erfasst, bewertet und zertifiziert. Außerdem erhalten die Anbieter Schulungen.

Die Kennzeichnung „Reisen für Alle“ wurde in mehrjähriger Zusammenarbeit und Abstimmung mit zahlreichen Betroffenenverbänden sowie allen touristischen Verbänden, Landesmarketing-Organisationen und weiteren Akteuren im Rahmen eines vom Bundeswirtschaftsministerium geförderten Vorgängerprojektes von 2011 bis 2014 entwickelt. Inzwischen setzen bereits 10 Bundesländer, einige Regionen und auch eine Hotelkooperation das System ein. Knapp 400 Betriebe wurden mit dem umfangreichen Kriterienkatalog geprüft. Es gibt bereits eine Reihe guter Beispiele und Initiativen in verschiedenen Regionen, doch barrierefreie Tourismusangebote sind in Deutschland noch lange nicht flächendeckend zu finden.   Träger des Projekts ist das Deutsche Seminar für Tourismus (DSFT) Berlin e. V. in Kooperation mit dem Verein Tourismus für Alle Deutschland e. V. (NatKo).

Aktuelle Informationen zu dem Projekt und Kennzeichnungssystem “Reisen für Alle” finden Sie unter www.reisen-fuer-alle.de

Source: Press release.  Please forgive translation mistakes. Follow on Twitter: @BMWi_Bund

Asia Pacific Network on Accessible Tourism to get country chapters

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Hotel Hallway

The Asia Pacific Network on Accessible Tourism (APNAT) will soon see the establishment of country chapters, which would help champion barrier-free travel for all people with disabilities in the region.  This move was agreed upon at the recently concluded 5th International Conference on Accessible Tourism.  APNAT itself was formed after recommendations from participants who attended the first South-east Asia Conference on Accessible Tourism in 2012 (SEACAT).   Sia Siew Chin, protem committee chairman of APNAT, said: “Through APNAT, we would like to be able to reach out to governments, people in the tourism industry and service providers to provide for the access needs of everyone in society, in particular people with disabilities.”   Saowalak Thongkuay, regional coordinator for Abilis Foundation Mekong, said: “APNAT gives us a strong and collective voice to negotiate with governments to include accessible tourism into their development agenda.

It is hoped that all links in the tourism chain will become accessible.  Speaking at the conference,  Annagrazia Laura, president of European Network for Accessible Tourism (ENAT), stressed that providing barrier-free environment means that from arrival to departure, visitors must be guaranteed an unbroken and seamless chain of accessibility.  “If just one link in the chain is broken, such as inaccessible monuments and tourist attractions, the holiday experience will be spoilt” said Laura.

Joseph Kwan, chair, International Commission on Technology & Accessibility, Rehabilitation International also attended the conference.  “Once governments realise that people with disabilities and the senior market are a sizable population with disposable incomes to spend and can contribute significantly to foreign exchange earnings, employment generation and social inclusion, they will be more willing to act, to create barrier-free travel for all” said Kwan.   Kwan stressed the importance of governments to do audits on the current status of tourism accessibility in order to develop policies and plans regarding accessibility and human rights.

Follow on Twitter: @EUaccesstourism

NZ: Whangarei Council improves access information about festival events

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Endless Summer Festival booklet image from Facebook page

Endless Summer Festival booklets

Whangarei is a district north of Auckland, New Zealand.   Whangarei’s Endless Summer Festival offers 109 great events listed in the Endless Summer Festival booklet, out now and available from Forum North, Toll Stadium, the Hub and the Isite.    “Happening across the Whangarei District from January – Easter, and with some of the events being held on multiple days, this equates to 439 days of events in Whangarei over summer!,” said Venues and Events  Whangarei Marketing and Events Manager Rachel O’Gorman.  “Not only do we have more events, but this year a real effort has been made for as many events as possible to be accessible to everyone. Last year I attended a Whangarei District Council Disability Advisory Group meeting to find out how we can better assist the sector when it comes to events and providing information about them.  The group said providing accessibility information when an event was being publicised meant people could see what facilities would be available, rather than taking a chance, turning up and being disappointed. Knowing about accessibility in advance would be likely to encourage a greater range of people to select events they would really enjoy,” said O’Gorman.

“This year as part of the event registration process, event organisers were required to answer a few accessibility questions around whether their events have a designated viewing area, disabled car parks, wheelchair access, disabled toilets and sign language interpreters.  There is a key at the front of the booklet and every event has the symbols to show whether or not the event has the accessible facilities. The information is also highlighted in each event on Facebook, Eventfinda and on our website. One of the events in the Endless Summer Festival has a sign language interpreter and we will work with the Deaf community and event organisers to see this increase over time. We have already booked one for the Christmas Festival 2015.”

Events include the Highland Games, Ruakaka Races, The Bridge to Basin series, Water Slide mania at the town basin, Art beat, Blues v Chiefs, Beach to Basin, Kids Triathlon, the White Plate dinner, Snorkling and Kayaking days, The Fritter Festival, Opera in the Garden, lots of art exhibitions.   Easter events includ the Waipu Easter Carnival, The Whangarei Head Arts Trail, Steampunk Sunday, Uku North Exhibition and Festival of Fibre.

To find out about access at events, go to the Venues and Events Whangarei website and information is given on the page for each event.  Booklets with the same information are available in the district from Forum North, Toll Stadium, the Hub or the Isite.  Events can be followed on the Endless Summer Festival Facebook page  Source: Press release; Pers Comm.  Follow on Twitter: @WhangareiDC

Japanese to expand access in preparation for Olympics, Paralympics

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Japan 251

The government of Japan plans to dramatically expand accessibility for people with disabilities at train stations, bus terminals and airports by 2020 in preparation for the Tokyo Summer Olympic and Paralympic Games.  As part of the new basic transportation policy, an advisory body to the transport minister compiled a list of 56 items in need of improvement at these facilities.  They include barrier-free equipment and upgrades for wheelchair users, Braille notification signs for people with vision disabilities, toilets specially designed for easier access and platform sliding doors to prevent people from falling onto the tracks.

The Olympic and Paralympic Games return to Tokyo 50 years after first being hosted there.   Yoshiro Mori, President of the Tokyo 2020 Organising Committee points out that Tokyo is the first ever city to have hosted both Games twice.  “ I hope that the Tokyo 2020 Paralympics will become known for further raising the profile of and enhancing Paralympic sports and sports for people with disabilities around the world,” said Mori.

Source: Asahi Shimbun @AJWasahi @Tokyo2020jp @Tokyo2020

UK Disabled Access Guide

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Dr Nick Almond is a UK Cognitive Neuropsychologist and author  living with cerebral palsy.  In this guest post, Nick talks about his reasons for setting up The Disabled Access Guide.   The guide aims to provide individuals who are less abled/wheelchair users and their enablers with information about access to public places across the UK. The guide is a work in progress, and people are encouraged to fill in their own reviews on venue access on the website or email Nick at nalmond944@aol.com.  You can follow Nick on Twitter at Twitter @DrNickMAlmond.

NickAlmond

Nick writes: As you can see in my video, I am quite severely disabled so I am in a wheelchair all the time and when I did my undergraduate degree my friends were asking me to go out to pubs and restaurants which I did not really know much about and were totally inaccessible and others did not have a toilet which was accessible or they were using the toilet for storage which really annoyed me. So I thought that there would be somewhere online which you could look up venues and see if they were accessible or not, but all the sites which I’ve found were not very detailed and did not have enough information. So this meant that we used to have to phone up the places first and ask if I could get in and if they have a toilet which was working. If you can imagine going on a pub crawl with 20 other students to 20+ pubs then it would take a week to organise it.

Then I thought that I could widen the use of the website so that people can put a blog on it and that I can ask people to support certain things which I feel are discriminatory. So you will notice that there are success stories where we have campaigned for a toilet in a pub which has recently been refurbished and that had wheelchair access but the brewery did not build a accessible toilet, even though it was very easy to do so, so me and my MP got together and checked out the policy on disabled access and we showed that if somewhere is large enough and they have wheelchair access then they must accommodated for an accessible toilet. The other thing which I would like to do is to increase awareness of disability in two ways.  First, with my YouTube vlog so that people can see that just because someone has involuntary movements, is in a wheelchair and cannot speak very well (apart from my Yorkshire accent ;) ) they can be treated like a normal person. Second, I hope that companies will look at my website and understand what is important for having really good disabled access. For example, my local pub, The Lawnswood Arms, has not got a dropped curb where the disabled car parking space is at, and my website has pointed that out and the manager has picked up on that. He has promised me that there will be a dropped curb where it is needed within the next month, and that he hopes that this will increase the rating of the venue… Which is great!

I am hoping to cover the whole of the UK in time but obviously we need funding to keep it going because I have a group of researchers that are going around and assessing venues and writing up reports on them. Hopefully in time if we can attract more attention on the website then we will get sponsorship which will help to cover the cost of the research.    All the income that comes into the company goes straight to either research or maintaining the website so it is a not-for-profit organisation. It is really frustrating that the government will not fund this type of research if you are a private limited company or you have funding from elsewhere such as charities. I don’t know why this is the case because the government is not doing very much to provide access information for people with disabilities and in the UK there is a distinct lack of information for people with disabilities or people who care for people with disabilities to point out where they can go without any hassle.

UNWTO San Marino Declaration calls for universal accessibility in tourism

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Woman walking with a broken leg and crutches

Achieving universal accessibility throughout the tourism value chain is the main call for action of the San Marino Declaration of Accessible Tourism, adopted at the First UNWTO Conference on Accessible Tourism in Europe (San Marino, 19-20 November 2014).  The conference addressed how to advance quality, sustainability and competitiveness in accessible tourism with a special focus on cultural heritage and the use of smart technologies. Increased accessibility in tourism benefits people with disabilities and special needs while entailing important economic opportunities for the sector.   “Accessible Tourism for All ranks high amongst the ethical challenges we have identified and which require our permanent attention and guidance”, said the Chairman of the World Committee on Tourism Ethics, Pascal Lamy, opening the Conference. ”Advocating for and advancing universal access in travel and tourism is both a question of rights and a question of ethics, a matter of quality and respect, of freedom and non-discrimination”, he added.

The San Marino Declaration on Accessible Tourism was adopted unanimously, and called for all stakeholders to ensure universal accessibility in all the components of the tourism value chain. This includes the physical environment, the transportation system and information and communications channels, as well as to strengthen and engage public-private partnerships and other forms of cooperation among entities working in the field of universal accessibility.

UNWTO Secretary-General, Taleb Rifai stressed that “People with disabilities and special needs should be able to actively take part in tourism just as any other traveller. Great strides have been made to advance universal accessibility, particularly in Europe, but there are still many opportunities to be seized. Accessibility for all depends much on the will of all players to work together, and we at UNWTO remain committed to advancing this fundamental agenda and implementing the necessary changes alongside our partners.”

While referring to the morphological features of the hilly mediaeval town of San Marino, the Minister of Tourism, H.E. Mr. Teodoro Lonfernini, pointed out that “San Marino is doing its best to make its territory accessible to as many visitors as possible, while also trying to enable an authentic travel experience to people with special needs”, adding that “if a country like the Republic of San Marino can achieve that, many other States should be able to follow the same path”.

The Conference was jointly organized by UNWTO and the Government of the Republic of San Marino in collaboration with Village for All (V4A) and the ONCE Foundation of Spain.

Source: Press release.  Follow on Twitter: @UNWTO @undesadspd @SanMarinoxTutti @Villageforall @Fundacion_ONCE @ RisiMarcelo

 

UK CAA new tougher airport, airline disabilities information provision requirements

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DPP_000006a

The United Kingdom Civil Aviation Authority (CAA) recently set tougher requirements on airports and airlines concerning information they must provide disabled passengers (http://www.reducedmobility.eu/20140818497/The-News/uk-caa-tighten-information-rules-for-disabled-passengers.html).   Requirements concern

  • making essential information available to consumers in an accessible format
  • information should be provided on a single web page one click away from the home page of the operator’s website or on webpages directly accessible from a single ‘landing’ webpage one click away from the home page
  • content should be presented in a clear and easy to understand way and accessible for passengers with impairments such as blindness or low vision, deafness or hearing loss, learning disabilities, cognitive limitations, restricted movement, photosensitivity or any combination of these.
  • the design of websites should take into consideration existing international guidelines on website accessibility
  • airports must publish information on the assistance provided at the airport and how to obtain this assistance;  information on the layout of the airport, on quality standards and airport security,  handling of mobility equipment and assistance dogs, the telephone number and opening hours of the airport’s helpline for enquiries from Passengers with Reduced Mobility and other disabilities, and information on how to complain.

Airlines must publish information on:

  • safety restrictions
  • seating on-board
  • fitness to fly
  • when a carer will be required
  • accessibility and use of lavatories, and
  • compensation for damaged or lost mobility devices.

“This is a giant leap forward in terms of quality, quantity, and accessibility of information available to passengers with disabilities,” Reduced Mobility Rights Director Roberto Castiglioni said (http://www.reducedmobility.eu/20140818497/The-News/uk-caa-tighten-information-rules-for-disabled-passengers.html). 

Airports and airlines have until 31st October 2014 to comply with the new requirements. The UK CAA told operators it may take formal enforcement action to ensure compliance under sections 86 and 87 of the Civil Aviation Act 2012. This may include imposing a penalty or seeking a court injunction against operators not in compliance with the new rules. 

Source: Reduced Mobility Rights. Follow on Twitter: @ReducedMobility @UK_CAA

UN: People with Disabilities fastest growing minority in the world

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Senior couple out for  a stroll On December 3 – which is the United Nations International Day of People with Disabilities – New Zealanders with disabilities who are high achievers will be recognised at the Attitude Awards in Auckland.  According to the recently released NZ Disability Survey 2013, 24% of people living in New Zealand have one or more disabilities.  Because of the aging population, this percentage will increase over the coming years as the huge Baby Boomer cohort ages.  Globally, there are at least 1 billion people already with some form of disability, and the United Nations describing the disability community as “the fastest-growing minority in the world” (UN). In NZ, physical impairment is the most common type of disability, followed by sensory impairments such as hearing or vision loss. Mental illness affected 5% of our citizens, and intellectual disability 2%.  Last year’s inductee into Attitude’s hall of fame, accessibility advocate Alexia Pickering, said in her acceptance speech:  “Accessibility rules the lives of all people with disabilities. It determines where we go, what we do, who we can visit, what theatre we can go to. It just rules our life” (Stuff). The United Nations’ International Day of Persons with Disabilities, which has been observed since 1992, provides an opportunity to further raise awareness of disability and accessibility as an overarching development issue, promote understanding of disability issues, and mobilise support for the dignity, rights, and wellbeing of people with disabilities.  The theme of this year’s commemoration is: “Sustainable Development – The Promise of Technology.”

Follow on Twitter: @UN_Enable @attitude_tv @NZStuff  @kennyKatie

WCET praises UNWTO, partners initiatives on Accessible Tourism

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Croydon (6)

 The fourteenth meeting of the World Committee on Tourism Ethics meeting in Rome, Italy (17-18 November 2014) commended the efforts of the United Nations World Tourism Organization (UNWTO) and its partners to advance Accessible Tourism for All. The Committee firmly supported the “Montreal Declaration – A World for All”, the outcome document of the recent World Summit on Destinations for, and participated actively in the 1st Conference on Accessible Tourism in Europe held in San Marino on 19-20 November.  Besides the issue of accessibility, the Committee also debated the ethical implications of the promotion of fair models of all-inclusive holidays, the impact on tourism of unfounded ratings on travel portals and the effect of the rise of sharing economy in tourism.  “The tourism sector is undergoing great changes…. which we have to understand and reflect in our initiatives”, said Pascal Lamy, chair of the Committee.

The World Committee on Tourism Ethics is the independent body responsible for promoting and monitoring the implementation of the UNWTO Global Code of Ethics for Tourism.  The UNWTO Global Code of Ethics for Tourism is a set of principles designed to guide the development of tourism in a way that maximizes the socio-economic benefits of the sector, while minimizing any negative impacts. It was adopted by the UNWTO General Assembly in 1999 and endorsed by the United Nations General Assembly in 2001.  The Committee – a subsidiary organ of the UNWTO General Assembly – reports directly to the Assembly. Members are elected in their personal capacities and not as officials of governments or representatives of their countries.

Links: WCET http://ethics.unwto.org/en/content/world-committee-tourism-ethics  UNWTO http://www2.unwto.org/ Conference on Accessible Tourism  http://www.accesstourismnz.org.nz/2014/03/unwto-san-marino-to-hold-first-european-conference-on-accessible-tourism/  Destinations for All http://www.destinationsforall2014.com/en/declaration#.VG_V7cIcRYc  UNWTO/San Marino 1st European

Follow on Twitter: @UNWTO @Keroul1979 @RisiMarcelo @Fundacion_ONCE @SanMarinoxTutti @undesadspd @UNWTO @DPT20141

The 20 most accessible tourist attractions in Britain

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Science Museum London early computer

 

The 20 most accessible places for people with disabilities in Britain have been named.  The attractions were chosen by the tourism boards of England, Scotland, Wales, and Northern Ireland.  In naming the attractions Mark Harper, Minister of State for Disabled people pointed out that businesses were missing out if they did not cater for people with disabilities.  “There are eleven million people with a disability in Britain and they and theor families have a spending power of over £200bn”, said Harper.  The minister pointed out that it takes little to make businesses more accessible. 

The accessible attractions include the Science Museum in London, Cadbury World in Birmingham, The National Childrens Museum on Halifax Yorkshire, Red kite Spotting in the Cambrian Mountains of Wales, the royal Yatch Britannia in Edinburgh, and the Titanic building, Belfast.

As Sophie Morgan – who works for VisitBritain to promote accessible UK attractions has pointed out, people with disabilities “travel in groups and will generally stay in accommodation longer – a dream for hoteliers”.  While some issues with access are problematic – especially in heritage buildings, in other instances problems could be fixed by sumply adding a few photos to a website.  People with disabilities often spend hours researching a trip, “simply because companies fail to provide the correct information, including pictures, on their websites”, said Morgan.  As well as better, more accurate information about access, Morgan would like to see greater consistency among rail operators and airlines when dealing with disabled passengers, and the establishment of a nationwide online portal to provide reliable detailed information on accessible attractions.

Follow on Twitter: @Telegraph @sophmorgan @VisitBritain @VisitScotland @VisitWales @DiscoverNI

Scandic Hotels wins awards for freely available accessibility training

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Accessible room Scandic Hotels website

Scandic Hotels is a leader in making accessible accommodation open to everyone (see the many reports on this website).  Now Scandic’s accessibility training has won first prize for best interactive training at the Swedish Learning Awards 2014 and also took home silver in the British E-learning Awards.  Scandic is the leading hotel operator in Nordic countries. Just over 10 years ago Scandic started making its hotels more accessible for people with disabilities.   Part of this effort includes the development of a wide-ranging interactive training programme for all the hotel chain’s employees with the aim of fostering an understanding of different types of accessibility challenges and the importance of treating all guests properly. At the end of 2013, Scandic made interactive training openly available to all on its own website in order to improve awareness.  “Every day we see people from outside Scandic completing our training on the website. Receiving an award for this is the icing on the cake and something that makes us particularly proud. It shows that the issue of accessibility is an important one,” says Scandic’s Director of Accessibility Magnus Berglund. In the Swedish E-learning awards Scandic won in the category “Best e-learning profit-making business” in Sweden. The jury said: “An easy-to-use interface with inspiring shifts in perspective that enable a wide target group to realise and understand that when staying at a hotel not everyone enjoys the same experience on the same terms.”   Scandic also won silver for the best e-learning product in the British E-learning Awards, amid  tough competition from 250 international entries. Follow on Twitter: @ScandicGlobal @ScandicNorge

Scottish government boost to ferry network accessibility

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Scottish ferry Scotland’s transport minister Keith Brown has announced a new £500,000 fund to improve accessibility on Scotland’s ferry network.  The Ferries Accessibility Fund will be open to bids from the public and private sector, and aims to make improvements to existing vessels and harbours that go beyond regulatory standards set for accessibility. Awards will be made on a match-funding basis, which means that operators bidding for money will be expected to match the contribution from the fund themselves. The fund will initially be open to applications until the end of November 2014, with the successful applicants being announced in January 2015. Further calls will be issued in 2015.   Brown said: “Scotland’s ferry services should be open and accessible to everyone, and we want ferry and harbour operators to provide the best passenger experience possible”.  Operators already have strict standards to meet when it comes to accessibility, but this announcement can help them to go further.  “The funding could help a wide range of proposals, from adapting existing ships and harbours to make it easier and safer for people with reduced mobility to embark and disembark, to giving staff training in disability awareness and customer service” brown continued.  “By making awards on a match-funding basis, it means up to £1million could be spent on accessibility improvements across the ferry network.” Anne Maclean, convenor of the Mobility and Access Committee for Scotland (MACS) said: “The Mobility and Access Committee for Scotland welcomes the Ferries Accessibility Fund as an encouraging initiative to go beyond the requirements of legislation and to include disabled people in pointing out and making sometimes small changes which can make the Ferry journey much more accessible, comfortable and enjoyable for the disabled traveller.”    The Fund is open to bids from any ferry or harbour operator providing a service covered by the Scottish Ferries Plan, published in December 2012. This includes local authority and private sector port and ferry services.

Source: Transport Scotland  Follow on Twitter: @transcotland

Tourism Assoc Ontario recognizes growing importance of accessible tourism

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20141114_C6682_PHOTO_EN_8046

The Tourism Industry Association of Ontario (TIAO) has announced that Easter Seals Canada is the winner of the Tourism Industry Award of Excellence for Accessible Tourism. This award is new to the program this year, and celebrates efforts made to make tourism businesses and destinations available to all Ontarians.  Easter Seals Canada is dedicated to fully enhancing the quality of life, self-esteem, and self-determination of Canadians with disabilities. Implementing inclusive and accessible services is the cornerstone of the programs offered by Easter Seals Canada, such as the Access 2 Entertainment and Disability Travel Card programs, which work with the transportation, entertainment and tourism sectors to implement accessible service action plans

TIAO is recognized as the umbrella organization for leading associations, destination marketing organizations and regional tourism organizations serving Ontario’s diverse tourism industry. Collectively representing 149,000 businesses and 305,000 employees dedicated to promoting and operating the province’s powerful tourism infrastructure, TIAO provides a strong, unified voice for the sector and advocates the importance of tourism to all levels of government in order to help the industry grow and prosper. The Tourism Industry Awards of Excellence recognize leaders in innovation, events, volunteering, sustainability and accessibility within Ontario’s vibrant tourism industry.

Beth Potter, President & CEO, TIAO said of the award “Accessible tourism has become a major trend in both Ontario and Canada. One in seven Ontarians has a disability, and that number is expected to rise over the next 20 years. Easter Seals Canada is ahead of the curve in creating services for this market, and TIAO is thrilled to present them with our newest award.”

SOURCE Tourism Industry Association of Ontario https://www.tiaontario.ca/.  Follow on Twitter: @TiaoTweets @EasterSeals 

San Francisco Airport directions app for the Blind, visually impaired

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Using indoors app

San Francisco Airport (SFO) http://www.flysfo.com/  is testing out location-aware beacons, a program it could roll out to the rest of the airport if successful.   The beacons deliver location-sensitive, voice –based directions via smartphones to help people who are Blind, have vision loss, or find it difficult to navigate.  At the moment, the system uses Apple iOS devices, but SFO plans to make it available for Android users and eventually expand the system to provide information for those who can see.  The beacons are provided by indoor mapping firm indoo.rs, http://indoo.rs/sfo/ who have installed 300 of them at various points around Terminal 2 including stores, restrooms, boarding gates, baggage claim and even power outlets. The beacons use triangulation to determine exactly where the passenger is within the vicinity and to relay nearby facilities using voiceover technology.  Each beacon will connect to the phone app to provide information when a user gets within range.

Location beacons are in their infancy in terms of adoption, but are beginning to show up in retail spaces, museums, movie theatres, and some sports venues around the world.  SFO and Indoo.rs say they plan to continue testing this system over the next month with a live version of the site, and public availability of the software in the fall. 

Follow on Twitter: @flySFO @indoo_rs

ICT and coastal tourism for all: European conference

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Cote d Azur veiw of the coast

Euro-Mediterranean m-Tourism institutions and professionals recently shared their ideas and suggestions on ICT and Coastal Tourism for All with 80 professionals attending the 4th Telecom Valley m-Tourism Day in Nice, France (http://www.investincotedazur.com/en/info/news/ict-and-coastal-tourism-for-all-in-the-euro-mediterranean/).  The session was part of the Digital Economy Fortnight in PACA. Coastal tourism was discussed in terms of  access for all, including people with disabilities, families, seniors, and others who need better access. Presenting bodies included institutions (Riviera Cote d’Azur CRT, Nice Cote d’Azur CCI, NECstour) and digital companies which are developing solutions related tosuch visitors.  Included were the WACAN Agency in Sophia Antipolis, which has developed a smartphone application for walksfor those with visual and hearing loss. The AISM (Italian Association for multiple sclerosis), BALEARES TURISMO, CARPEVITAM NGO, DEFISMED, FRIULI VENEZIA GIULIA TURISMO, GEOLIVES) also presented projects.  .

Jean-Bernard Titz, President of Telecom Valley and leader of the m-Tourism commission, announced the release of the commission’s latest white paper (www.m-tourism-day.eu) focusing on “Tourism, ICT and Disability”, which is the result of consultation involving many beneficiaries and experts in tourism, ICT, law,  and the Silver Economy (senior citizens economy).

Follow on Twitter: @TelecomValley @jbdevhelp @CotedAzur4Biz