Congratulations must go to the Roman Baths in Bath and to the Calvert Trust in Exmoor for winning the Gold Award for Access and Inclusivity at the South West Tourism Awards (UK). The Roman Baths also won the prestigious Winner of Winners award. The awards were presented at a ceremony at Exeter Cathedral on February 4 (2016). The Roman Baths is one of the finest historic sites in Northern Europe, and one of the most popular tourist attractions in the UK. Run by the Heritage Services section of Bath & North East Somerset Council, it attracts around one million visitors a year – making it one of the most visited heritage attractions in the United Kingdom. In 2011 the Roman Baths completed a £5.5 million redevelopment to transform its accessibility, bring the best of modern interpretation to the site, and preserve it for the next 100 years. This is the first phase of an on-going programme of development that will continue over the next seven years.
The Roman Baths were recognised for its efforts to welcome all types of visitors and particular praise was given to the British Sign Language (BSL) trained staff, BSL audio tours, large print leaflets, use of braille on exhibits and online information for people with claustrophobia. The provision for wheelchair users was also praised, including the availability of wheelchairs for visitors to borrow, lowered ticket office counters and accessible toilets. The assessors also noted the high level of training for all staff.
Bath Councillor Patrick Anketell-Jones, Cabinet Member for Economic Development, said: “The Roman Baths constantly strives to improve accessibility for all visitors and local people. “There have been many efforts made to ensure the historic site can be enjoyed by everyone, including staff training, information provision, and improvements to the building, such as the recent addition of new lifts. We are delighted that these efforts have been recognised with both of these South West Tourism Awards. They are a testament to the fantastic customer service that the staff provides.”
The Calvert Trust Exmoor runs the only 5 star activity centre in the country, and caters for people with physical, sensory and learning disabilities of all ages and levels of ability, together with their families, friends and carers. Activities on offer include sailing, horse riding, wheelchair abseiling, accessible cycling and archery. Almost 4,000 guests had a residential break with Calvert Trust Exmoor last year.
Tony Potter, Chief Executive of Calvert Trust Exmoor said “This (the award) is fantastic news that rewards all the hard work that the team at Calvert Trust Exmoor consistently put in; we are so pleased to be recognised for delivering an excellent experience for anyone and everyone, of any ability or age.”
The Roman Baths and the Calvert Trust have also been shortlisted for the Access for All Tourism Award in Visit England‘s Awards for Excellence, winners for which will be announced on Tuesday, March 8.
Follow on Twitter: @RomanBathsBath @CalvertTrust @VisitEngland @swtourismawards #SWTA
In October, The Dubai Inclusive Development Forum took place. The Forum included international experts in the field of Accessible Tourism, and sessions considered best practices and opportunities for inclusive tourism to thrive, not only in Dubai but across the Gulf region. Contributors included Dr Ivor Ambrose, consultant and managing director at European Network for Accessible Tourism (ENAT); Rehabilitation International, New York, secretary general, Venus IIagan; and Victor Calise, commissioner, New York City Mayor’s Office for People with Disabilities. Present where a number of local hotel operators.
The Forum heard that there is a growing population of people with disabilities, believed to be about one billion people worldwide. They are looking to travel, and the onus is on TAs, governments of countries, suppliers and most importantly the hotels, to provide easy accessibility. Research from VisitEngland notes that accessible tourism in that country accounts for 14% of the overnight hotel occupancy with growth in the value of three time that of tourism in total.
Although the industry is driven by the private sector, governments have a major role in regulating the travel and tourism of a country. “Governments ensure there are laws in place for accessibility. When a place is being built, for example, it needs to be accessible ready. New York had 54 million visitors last year, do we know how many of those were people with disabilities? A lot of surveys and studies need to be done by government, which at this point is not too frequent,” said Calise.
Hotelier Middle East contacted a few hotels to discuss the issue, and operators seem to have geared themselves up to match up to the supply of inclusive tourists. Salalah Rotana Resort general manager Hossam Kamal said: “A number of rooms in the resort have been designed specially to accommodate guests with disabilities and elderly guests. All rooms are located on the ground floor making them easily accessible by wheelchair. Room amenities have been positioned lower for easy reach such as the key card slot, lighting control switches, towel rack, storage cabinets and wardrobe.” The Ajman Palace Hotel in the United Arab Emirates has a slightly different approach. The hotel goes all out to ensure they pamper their guests, offering them deluxe rooms located near the elevator for easy access. “We have special Braille telephones with jumbo dial pads, Deafgard vibrator pillow alarms and vibrator room alarms that help guests enjoy a comfortable stay,” said Ferghal Purcell, general manager of the Ajman Palace Hotel.
Illaghan and Calise stressed the importance of adequate training amongst hotel staff to best serve tourists with disabilities. It is evident that hotel operators have sensed the market and are providing adequate facilities for tourists looking to travel. The Millennium Airport Hotel Dubai for example notifies the staff at Dubai Airport to keep a wheelchair on hand as soon as a relevant booking has been made. The hotel staff is in constant communication with the airport representatives and the latter ensures that the reception and bell boy are geared up to offer dedicated service to the incoming guest. The hotel’s general manager Simon Moore said “Priority is given for guests with special needs in order to fully satisfy their requirement.” Dusit Thani Dubai has a well-defined programme in place. Aside from the ‘Disability Awareness Training Programme’ conducted, the hotel has 25 first aiders who are trained for emergency situations. An Emergency Response Team (ERT) is also in place at the hotel. Front liners are also trained on how to welcome, check-in and out and escort guests who are physically challenged. Guests who require special attention are discussed during daily morning operation briefings and are written on the ERT board, a company spokesperson told Hotelier.
Calise was impressed with Dubai, and the potential and promise that comes with a developing city. “Dubai has a great opportunity to market Expo 2020 as the first fully accessible World Expo” he said.
Source: Hotelier Middle East. Follow on Twitter: @EUaccesstourism @ri_global @NYCCalise @NYCDisabilities @VisitEngland @DubaiExpo2020 @HotelierME
Edinburgh sees 2016 conference as a huge opportunity to enhance the city as an accessible destination
Business tourism leaders in Edinburgh have hailed an international event they say will play a crucial role in cementing the city’s reputation as an accessible destination that welcomes disabled and disadvantaged visitors. Scotland’s capital city has been selected as the host city for the Rehabilitation International 23rd World Congress (R.I. World Congress) in October 2016. The four-day event will bring more than 1,000 delegates to Edinburgh and an estimated economic impact of over £2million. Jointly led by Convention Edinburgh and host venue, the Edinburgh International Conference Centre (EICC), the winning bid not only showcased the city’s strong business tourism offering, but ensured the Edinburgh’s accessible credentials were at its core. From Edinburgh’s transport providers and its compact size, to the considered approach to accessibility by the EICC and city businesses, Rehabilitation International leaders agreed Edinburgh was the best fit for its conference and delegates’ needs.
Chris McCoy, who heads up the accessible tourism project at VisitScotland (Scotland’s national tourism organization), said: “VisitScotland has been working to promote accessible tourism in Scotland for some time now [for an example, see here]. There are parts of Scotland that have embraced accessibility and Edinburgh is preparing for a big International Rehabilitation World Congress in October 2016. We are working with tourism businesses throughout the city to produce access statements, which give visitors a full description in words and pictures of the facilities available. The Royal Yacht Britannia and the Royal Botanic Gardens, for example, have produced excellent access statements. VisitScotland has been working closely with Euan’s Guide for the last year and we are keen to establish such great partnerships with the ultimate aim of an accessible Edinburgh.” Euan’s Guide is a listings and review website that helps disabled people and their families know which venues are truly accessible.
Lesley Williams, head of business tourism, Convention Edinburgh said: “In many ways, the compact size and solid transport connections for Edinburgh make it an incredibly accessible city, a key reason why the RI World Congress, event planners selected the city to host its high profile global conference in October 2016. That said, there is a huge opportunity for more to be done to make Edinburgh, its shops, restaurants, hotels and attractions, more user-friendly for everyone. Next year’s Rehabilitation International World Congress is set to be an incredible catalyst, providing a focus and structured timeline for improving Edinburgh’s accessibility. The coming months will see a solid programme of training workshops and focused collaboration that will raise awareness, provide insights and offer practical assistance for businesses to improve their customer offering. The city is coming together, working with VisitScotland, The Shaw Trust, our members and Euan’s Guide, to create a legacy of improved services and inclusive-customer experience, for all its visitors and residents. This is a legacy we want to live on long after the World Congress comes to an end.”
Joel Charles, a spokesperson for Shaw Trust Scotland, said: “Shaw Trust Scotland is a charity committed to ensuring disabled people can lead independent lives. We are privileged to be hosting the Rehabilitation International World Congress in Edinburgh next year. The World Congress brings together a global network of member countries who work to promote the rights and inclusion of people with disabilities or health problems. Shaw Trust Scotland is working closely with Edinburgh City Council, Convention Edinburgh, VisitScotland and Transport Scotland to make sure accessibility issues are not a barrier encountered by disabled delegates at next year’s World Congress.”
Source: Conference News. Follow on Twitter: @ri_global @VisitScotland @conventions @eicc @ShawTrust
This year’s World Travel Market (WTM) World Responsible Tourism award for best accessible accommodation has been shared this year by Scandic Hotels and Endeavour Safaris. Scandic’s win has already been celebrated on this website (here). WTM – held in London each year on World Responsible Tourism Day – is the largest travel and tourism event in the world. The accessible tourism award is sponsored by Enable Holidays, which was established in 2004 as the first UK tour operator to be accredited for its competence in auditing the accessibility and grading the suitability of accommodation abroad for people with mobility impairments
Endeavour Safaris is a tour operator based in Northern Botswana, but offering safaris to Namibia, South Africa, Victoria Falls, Mozambique, and elsewhere. In addition to the journeys they create for all their clients, they have a unique division that specializes in accessible travel for persons with disabilities: including mobility-, visual-, and hearing impairment, as well as persons requiring oxygen or kidney dialysis. Guests on mobile safaris sleep in specially designed, state of the art, luxury safari tents. Clients travel to different places throughout the holiday, including remote spots such as the islands of the Okavango Delta where they can camp under the stars after a day on safari. Inclusivity is at the core of Endeavour Safari’s work, taking accessible tourism away from niche to norm and showing that tourism accommodation, even in the wildest of environments, can be enjoyed by nearly all tourists. Access requirements include mobility, visual, hearing, or medical issues. And with inclusivity at the core of what they do, their vision is to also have people with and without disabilities working alongside each other within the business too, particularly with the forthcoming opening of their 100% inclusive Lodge, where integration will be continue to be the inspiring ethos.
Follow on Twitter: @EndeavourSafari @enableholidays @WTM_London @RTAwards
The USA now has a new free accessible travel guide: “20 States On Wheels”. It covers 15 cities and five national parks. Assembled by four college-age friends (Brad Riew, Kunho Kim, Cynthia Cheung, and You-Myeong Kim), it is based on an epic road trip they took in 2014. “There are a number of good accessible travel guides to the U.S., but “20 States on Wheels” is definitely a worthy addition to the canon”, says Ian Rudder in New Mobility magazine. “Each of the 20 chapters focuses on one city or national park and details everything from tourist attractions, to weather, to accessible taxi and van rental information. The book even lists the number of accessible hotel rooms and accessible shower and parking options of a number of hotels in each city. Transit maps, contact info and well-written blurbs on many must-see items will be invaluable for anyone trying to plan a trip to one of the destinations the four friends visited. Kunho Kim – a paraplegic – offers insights throughout on predictable and unforeseen access obstacles” continues Ruder.
The guide has a lot of great pictures and an easy to read layout. A short essay about the group’s cross-country adventure begins each chapter. Check out the official website to find out how to get your free copy.
Follow on Twitter: @20StatesOnWheels @New Mobility
International Paralympic Committee (IPC) President Sir Philip Craven has praised plans to improve accessibility at major tourist attractions in Rio de Janeiro ahead of the next year’s Paralympic Games and said he hopes it is the start of greater things to come. During a recent visit by Sir Philip to Rio, the city’s Mayor Paes announced Projeto Rotas Acessíveis (Accessible Routes Project). The six month long initiative (started last month) will see 4,000m² of accessible pavements and 5,831m² of concrete resurfacing undertaken at the entrances to 10 popular Rio locations. Attractions that will benefit from nearly EUR 1 million of accessibility improvements include Sugarloaf Mountain, Corcovado (the mountain that hosts Christ the Redeemer) and Copacabana beach.
Sir Philip said “Due to the very nature of the city’s geography, Rio can be a difficult place to get around and realistically it will take more than a generation to transform it into one that is accessible for all. However, thanks to the Paralympic Games heading to the city in 2016, improving accessibility for all is now a hot topic.” He pointed out that Games act as a catalyst for further improvements to take place after the Paralympics.
Improvements will include the levelling of pavements and roads, installation of ramps and tactile flooring, the removal of obstacles, and improvements to bus stops and car parking areas. The other areas that will be improved are: Barra da Tijuca beach, Praça XV, Paço Imperial, Cinelândia, Jardim Botânico, Vista Chinesa and Mesa do Imperador. Away from the city centre a number of other accessibility projects are also taking place. Rio 2016’s Olympic Park, which will host nine of the 22 Paralympic sports, will be 100 per cent accessible; whilst improvements are being made to all other competition venues ahead of the Games. Improvements in transport are also being made with the city’s Bus Rapid Transit (BRT) system and Light Rail Vehicle (LRV) capable of accommodating all passengers.
Source: Press release. Follow on Twitter: @paralympic @ipprio @Prefeitura_Rio
RuralSuite Hotel Apartamentos (RSHA) has won silver at World Travel Market (WTM) Responsible Travel’s World Responsible Tourism Awards. They received the award at a ceremony at the WTM in London on November 4, 2015, for their work in providing accessible accommodations for travellers of all physical and mental abilities, seniors, and anyone needing better access. RSHA – in the Navarre region of Northern Spain – fully understands and embraces the fact that people with disabilities want to travel just as much as other people, whether it is for work or play. They understand that, just like everyone, people with disabilities want an adventure, to stay in beautiful accommodations, discover new places and cultures. RSHA realised that in order for them to be inclusive, they had to do more than the basic, legal requirements. Being inclusive is also about being insightful. Finding out not only exactly what people’s needs might be, but also what their travel desires are. So, they have created a very informative website, giving all the details travellers with disabilities might require. They also aim to have their website fully accessible in the next year or so too. They have created stylish apartments that are in keeping with the designer feel to the hotel generally, but which also cater for various needs, with accessible kitchens, bathrooms and bedrooms. The common areas, from the outdoor Jacuzzi to the restaurant are also designed with accessibility in mind. Activities at the hotel are inclusive, with adapted quad bike trips around their vast estate, horseriding and cycling being just a few of the things to do. Their attention to detail is superb, helped along by their partnership with Spanish accessibility experts Fundation ONCE, PREDIF and RedStable.
WTM, which is held in London each year on World Responsible Tourism Day, is the largest travel and tourism event in the world. The accessible tourism award is sponsored by Enable Holidays, which was established in 2004 as the first UK tour operator to be accredited for its competence in auditing the accessibility and grading the suitability of accommodation abroad for people with mobility impairments. As with all the WTM award winners in this category, RSHA realise that people with special needs would like their needs to be catered for, but they do not want to be treated as ‘special’. They just want to be treated as guests.
Follow on Twitter: @ruralsuite @@ @enableholidays @WTM_London @RTAwards
UK Disability campaigner and entrepreneur Martyn Sibley has just launched an accessible tour break in Cambridge for people with disabilities and mobility problems. Martyn, who has spinal muscular atrophy and uses a motorised wheelchair, is a keen traveller and wants to use his own experience to help other people with disabilities make the most of their lives. He also believes there is an opportunity to benefit from the £17 billion in spending money potentially available from wheelchair users in North America and Europe.
The five day, four night Cambridge tours will be run in 2016, and they and accommodations will meet customer’s requirements. “I live here and know Cambridge well. It is not far for me to go and I can show people around,” said Martyn, who plans to take in traditional Cambridge sights including the colleges and Backs, the Fitzwilliam Museum and an excursion to Ely, as well as shopping and entertainment.
The Cambridge tour is a spin-off from Accomable, which is designed to be the AirBnB for disabled and older people, set up by Martyn and business partner Srin Madipalli, who also has spinal muscular atrophy. “Our vision for Accomable is to provide an efficient, one-stop shop so anyone with a mobility problem or disability can enjoy travel in the UK and abroad,” Martyn said. “I have been a wheelchair user all my life and love to travel but it can be extremely difficult to arrange if you have a mobility issue.” Accomable originally stemmed from the Disability Horizons Group, an online magazine that Martyn and Srin co-founded in 2011. It has since become the fastest growing disability-related lifestyle publication with over 40,000 regular readers and over 200,000 unique visits a year. Accomable was supported by a grant from the Skoll Foundation, a charity founded by Jeffrey Skoll, eBay’s first president, which supports start-ups with a social purpose.
Source: Cambridge News and Accomable website. Martyn can be contacted at email@example.com or by calling 0779 874 6551. Follow on Twitter: @Accomable @martynsibley @ Srin Madipalli @SkollFoundation
Scandic Hotels – already a world leader in access – is the joint gold winner in the category “Best accommodation for disability access” at Responsible Travel’s World Responsible Tourism Awards. They received the award at a ceremony at the World Travel Market in London on November 4, 2015, for their work in providing accessible accommodations for travellers of all physical and mental abilities, seniors, and anyone needing better access.
“Scandic Hotels is applauded for their top-down, all-encompassing approach to inclusivity, integrating accessibility into all parts of their hotel business. They address a wide range of disabilities and particularly impressed the judges with their leadership by developing an e-learning course and making this freely available to their peers across the tourism industry,” said Harold Goodwin, Chair of the judging panel for the World Responsible Tourism Awards.
World Travel Market, which is held in London each year on World Responsible Tourism Day, is the largest travel and tourism event in the world. The accessible tourism award is sponsored by Enable Holidays, which was established in 2004 as the first UK tour operator to be accredited for its competence in auditing the accessibility and grading the suitability of accommodation abroad for people with mobility impairments
Scandic’s Accessibility Director, Magnus Berglund said at the awards, “I’m extremely happy that we have won this award. It is proof that the hard work we do to make our hotels accessible to everyone makes a difference and is recognized in the world”. Scandic consults with organizations for people with disabilities, hotel guests, and team members to improve access. They have drawn up a checklist of 110 points, their Accessibility Standard. This Standard covers everything offered by Scandic and it is an integral part of all of Scandic’s products and services. Scandic has also implemented smart design features in rooms to make them accessible for people with disabilities. In 2013, Scandic was the first hotel chain in the world to launch online interactive training on disabilities. This training can be used by anyone who wishes to do so and is on Scandic’s website.
Scandic has featured many times on the Access Tourism NZ website. Further information about them can be found by searching this website or by contacting Magnus Berglund, Director of Accessibility, Scandic Hotels, +46 70 97 35 077 Anna-Klara Lindholm, PR Manager Scandic Hotels, +46 70 97 35 231, firstname.lastname@example.org
Follow on Twitter: @ScandicGlobal @enableholidays @WTM_London @RTAwards
Congratulations to Richard Fanselow and team on the launch of the New Zealand-wide accommodation and activity guide especially designed for anyone who has mild to major mobility difficulties. Access4all (www.access4all.co.nz) uses specially positioned photos so people can check out bathrooms, entrance areas, bedrooms and living areas and find places to stay that are suitable. All accommodation listed has a combination of at least one access unit and other easily accessible standard units. It also uses photos so people can choose suitable attractions and activities at their destination.
The ACCESS4ALL Accommodation Guide has been developed by Fanselow, Websight Architects, Profitsense, and Gorilla Business Advisors, with assistance from the Ministry of Social Development. Fanselow has been in a wheelchair for 14 years and travelled extensively during this time in New Zealand and overseas. His personal travel experiences are the inspiration behind this guide.
The guide is a major advance in its use of photographs as well as reviews of places visited. The website encourages any kind of feedback on the guide itself and their approach to providing information. It is fully functional, meaning people can book directly from it in the same way as other guides like the AA, Booking.com and Expedia. Using the website will help it to increase listings and further expand throughout New Zealand next year. More northern destinations will be added in the coming weeks before Christmas. For news and updates check out https://www.facebook.com/Access4allnz-449611348520112/
Follow on Twitter: @access4allNZ @websitearch @SenseProfit @msdgovtnz
A worldwide event to raise awareness for disability rights and accessibility kicks off on December 3. The “Map My Day” campaign is designed to improve the availability of information on the wheelchair accessibility of public places. Such information is often scarce or hard to find, making it very difficult for people with mobility impairments to participate in communities. “Map My Day” is being launched by the German NGO Sozialhelden (‘Social Heroes’), the World Health Organization (WHO), and UNESCO on the International Day of Persons with Disabilities. The Day marks the start of a worldwide event to raise awareness for accessibility. For millions of people with wheelchairs, walking aids, or baby carriages the most common obstacles which limit their freedom of movement are stairs.
People around the world can post the accessibility of public places such as restaurants, train stations, tourist attractions and government buildings on Wheelmap.org, a free online map which is also the world’s largest database for wheelchair accessible places. It is hoped that many people in many places around the world will contribute information to Wheelmap, and that a new conversations about accessibility is started, thus ensuring the success of the campaign.
The campaign not only addresses people with a disability. It is really easy for everybody to contribute to the map by adding new local information with a few clicks. In this way users have already rated nearly 600,000 public places, making the map the world’s largest database for wheelchair accessibility. Wheelmap is available as an app for iPhone, Android Smartphone and Windows Phone (Windows 10), as well as on the website www.wheelmap.org/en/map – in more than 20 languages.
Participants can be part of “MapMyDay” individually or in groups, with colleagues, teammates or friends and family. NGOs, government authorities, businesses, schools, associations and celebrities are invited to help spread the word to their networks and ideally, to organize local mapping events themselves. There is a checklist on the website to help individuals, businesses, and organizations set up events.
More information: http://mapmyday.org/en/ Follow on Twitter: @SOZIALHELDEN @WHO @UNESCO @wheelmap #Machmitbei #MapMyDay Fabebook: www.facebook.com/mapmyday
Responsible Travel in the UK connects the world’s best small holiday companies with travellers looking for more from their holiday than just a brief stay. They offer personal holidays or holidays in a small group from over 375 small and specialist tour companies in 190+ countries. Convinced that small holiday companies are run by interesting people who founded them out of a deep love for destinations, cultures, landscapes and wildlife, their aim is treat local people and places well. Responsible Travel now has an Accessible Holiday Guide about accessible travel for people with disabilities. It covers places to stay and things to do, and has advice on travelling with a disability.
As the website points out, the world’s travelling population is getting older, with varying access needs. Many businesses are starting to hear the message that tourists who travel with special needs are increasing in number. The term ‘purple pound’ or ‘dollar’ has even been coined to describe this rapidly growing worldwide market. Martin Heng, Accessible Travel Manager & Editorial Adviser, Lonely Planet (Australia) is a world-travelled wheelchair user. He writes on the website that “Baby boomers are now retiring with access issues, whether they identify as disabled or not, they are increasingly subject to varying degrees of disability, whether it is hearing, sight or mobility. And this is a market that I think the smart national tourism bodies are actually thinking about. Examples of these are England, Scotland and Wales, on the back of the last Olympics and Paralympics in London – but also Catalonia and Germany”.
Follow on Twitter: @r_travel @Martin_Heng @lonelyplanet
Eight businesses in the Derbyshire Peak District have become part of a project to improve tourism access for disabled people. Using money from a £93,000 European Commission grant, the businesses have been picked out as leaders in the Visit Peak District and Derbyshire-backed campaign to make it easier for disabled tourists to visit the region. The businesses are: Hoe Grange Holidays in Brassington, Rivendale Caravan and Leisure Park in Alsop en-le Dale, Chatsworth, Crich Tramway Village, East Lodge Hotel and Restaurant in Rowsley, High Peak Borough Council’s Pavilion Gardens in Buxton, and the Peak District National Park Authority’s Parsley Hay Cycle Hire. They were subjected to a site audit to review their facilities and pinpoint areas that could be improved while staff were given classroom-based and on-line training to boost customer service. A mystery shop was also carried out by people with a range of disabilities and tips were then given to improve their accessibility and websites.
The firms taking part also shared a £100,000 print and on-line media and marketing campaign by VisitEngland, which aimed to raise awareness of accessible destinations and businesses across England. Greg Potter, manager of Rivendale Caravan and Leisure Park, said: “Our involvement has enabled us to work with some wonderful people with a down-to-earth but inspirational approach to helping guests with mobility issues and also to provide the information guests need to assess if our accommodation is suitable for them. The marketing boost we have received is also helping to ensure we make a return on our investment and that continuing improvements are sustainable in the long run.”
Research by Visit England suggests the accessible tourism market is now worth £3 billion per annum to the English economy, with day visits boosting the figure to £12.1 billion. Over the past few years, overnight trips by disabled tourists and their companions have increased by 19% and their spending is up by a third. Lindsay Rae, deputy director and head of industry engagement at Visit Peak District and Derbyshire, said: “Visit England estimates that the overall annual value of overnight accessible tourism to Derbyshire is £45 million, so it makes sense for local businesses to invest in improving their facilities and services for this key sector of the market.
Source: http://www.ashbournenewstelegraph.co.uk/Project-boosts-disabled-access-Peak-District/story-28105379-detail/story.html#ixzz3qylXFIfB Follow on Twitter: @vpdd @HoeGrange @Rivendale_hol @ChatsworthHouse @CrichTramway @eastlodgehotel @GardensBuxton @peakdistrict @AshbourneNews on Twitter
The UK has a Disabled Access Day, an annual national initiative created to raise awareness of the importance of disabled access and started in 2015. In 2016, it will be held on 12 March. The day aims to encourage disabled people, their friends and families to visit somewhere new and over 50 venues across the UK, including Westminster Abbey, Tate Modern and The Scottish Parliament, have already signed up to be involved. In Scotland, a launch event was held in October 2015 at the Royal Botanic Garden Edinburgh with Maureen Watt MSP, Minister for Public Health, in attendance. This marked the beginning of the lead up to the second annual event, building on the 2015 result when over 200 companies and venues took part, including VisitScotland, BT, Caffè Nero, Caffé Concerto and Barclays. The events attracted over 1,000 disabled people and their families, friends and carers.
Venues can take part in the 2016 event by hosting an event or simply opening their doors to show that they welcome disabled visitors and their friends and families. Whether it is a cinema, hotel or visitor attraction, there are plenty of ways for businesses to get involved. For further information on how to get involved, please visit: http://www.disabledaccessday.com/get-involved/
The Scottish Government is providing VisitScotland with £38,000 (this on top of other funding; this for example) to boost the engagement of disabled and older people in the Year of Innovation, Architecture and Design. Scotland’s Minister for Business Energy and Tourism Fergus Ewing MSP said that these funds will support a series of new and enhanced partner projects, each of which will contribute to the wider Accessible Tourism Drive, contributing to the Innovation and Architecture themes of the 2016 year and creating a legacy whose benefits will be felt well into the future as the accessible tourism project rolls-out.
Chris McCoy, Head of VisitScotland’s Accessible Tourism Programme, said: “We are delighted to lend our support to next year’s Disabled Access Day as part of our ongoing Accessible Tourism Programme. I would encourage businesses to sign up to take part as we look to make this country a fully accessible destination.” An overwhelming 94% of disabled people would revisit a venue that has good accessibility, according to a survey carried out by Euan’s Guide, the main sponsors of Disabled Access Day. With the UK’s 12 million disabled people estimated to have a combined spending power of over £200 billion, venues with poor disabled access or information are potentially missing out on gaining a significant amount of revenue.
Euan MacDonald, co-founder of the disabled access reviews website, EuansGuide.com said, “The success of last year’s event has given us a firm foundation to build on. Not only are we raising awareness of disabled access, but also showcasing the venues with good accessibility and highlighting the commercial value held by the UK’s 12 million disabled people and their family, friends and carers.”
Source: Edinburgh Reporter. Follow on Twitter: @Access_Day @VisitScotland @EuansGuide For more information on Disabled Action Day, please visit: www.disabledaccessday.com
The Republic of Cyprus Tourism Organisation (CTO) is preparing an action plan to provide people with disabilities accessible holidays in the country. CTO recognizes this as a big market. During a conference held last week, CTO Deputy Director Annita Demetriades said that accessible tourism is not for a small group of people. “In the EU, there are about 138 million people with increased accessibility needs, usually traveling for holidays during the low seasons. Disabled-friendly infrastructure and services give our island a positive image, enhance the quality of our tourist product and show our tangible respect for our fellow people,” she added. Demetriades noted that accessible tourism ensures more people get the opportunity to travel. “Undoubtedly Cyprus is an attractive tourist destination, so the tourist industry stands to get more visitors, who prefer to travel off-peak periods,” she said.
According to data, in 2012 direct revenue from accessible tourism in the EU amounted to €352 billion, giving employment to 4.2 million people. Taking into account the multiplier effect, total turnover increases to €786 billion. Studies indicate that improving accessibility could lead to a 24.2% increase in demand and 18% increase in the spending of European tourists by 2020.
The CTO is creating the infrastructure on 37 beaches making swimming experience for the disabled more comfortable. Specifically, 11 of the 37 beaches are fully equipped for this purpose. In addition, the CTO now has a grant scheme for hotel units which upgrade their infrastructure to accommodate guests with disabilities.
Source: In-Cyprus. Follow on Twitter: @visitcyprus
Be Able Travel (UK) was created in 2015 by a wheelchair user with FSH Muscular Dystrophy and a vision impaired person who has been blind since shortly after birth. In this guest post, Mandy Altoff of BAT describes why reliable information about access is important to people with disabilities.
At Be Able Travel, we found that despite our best research, what was classed as accessible by websites/other people’s reviews, in reality wasn’t always the case. There are over 1 billion people worldwide (11 million of those here in the UK) living with a limiting long term illness, impairment or disability. Much more needs to be done to improve accessibility in the UK and the rest of the world. How many business are missing out on customer revenue because their establishment is simply not accessible!
I recently wanted to meet up with friends for a drink at a local pub (bar) so called ahead to check it was accessible. A member of staff assured me I would be fine in my wheelchair so off I went. Upon arrival the pub did indeed have a ramped entrance. Great start! Unfortunately, I couldn’t get to the bar to order as it had 5 stairs up to it, and sadly, the toilets were the same! Something as simple as meeting friends for a drink had suddenly become impossible without having to rely on others for assistance.
Thankfully, not everywhere is like this! Brighton Marina, UK http://www.brightonmarina.co.uk/ is a very accessible place with numerous restaurants along the waterfront, a particular favourite of ours is Zizzi, which has wheelchair access, plenty of space between tables & a Braille menu to hand.
With Be Able Travel we hope to achieve a comprehensive database of reviews from all over the world to enable disabled people to be informed without having to rely on the venues for the information. Who knows, maybe together we can change accessibility for the better, one review at a time!
Please show your support and like our Facebook Page www.facebook.com/beabletraveluk or follow us on Twitter @beabletravel or leave a review at www.beabletravel.co.uk Zizzi on Twitter: @WeAreZizzi
Access Now has launched the first in a series of European wheelchair access guidebooks – Paris Access Now. The guide is a comprehensive guidebook written specifically for wheelchair users and travellers with mobility disabilities. It is designed to give readers all the tools they need to plan an accessible trip to Paris, from start to finish. It includes information about:
- Getting from the airport into Paris
- Accessible hotels
- Accessible restaurants
- How to get around the city
- Accessible tourist sites
- Accessible itineraries and guided tour recommendations
- Route maps
- Accessible toilet guide
- Accessibility resources
Travelers with disabilities are virtually ignored by the travel industry, making it difficult, if not impossible to find the resources needed to plan an accessible trip independently. An overwhelming number of travel resources are available online and in print, but when it comes to specific accessibility information, travellers must rely on informal resources like forums, blogs, or homemade websites. Other options exist, like traveling with an organization or using a specialized travel agency, but this choice may be expensive to some, and may preclude travelling alone or with family. The accessible travel industry is unfortunately very limited. Access Now goes part way to addressing this issue, at least for people with mobility disability.
Access Now was founded by Paula Bates. Its goal is to remove the barriers that may hinder a wheelchair user or someone with limited mobility from planning their own trip to Europe. Paris Access Now is available for purchase as digital download.
Follow on Twitter: @AccessNowGuides. For more information, visit http://wheelchairaccessnow.com
Guest article by Will Davies of Fubra Limited. Fubra is a small creative technology company located in Hampshire, England. It runs many websites including Airport Parking Shop and the UK Airport Guides Network. Recently, it was brought to Fubra’s attention that accessibility at airports for people with disabilities or special needs was something that needed improving and so they decided to create features relating to disabilities and special needs at the airport to spread awareness. So far these have included – looking at facilities across 22 UK airports and adding them to each airport guide, Changing Places Facilities at UK airports and Autism at the airport. This article looks at how UK airports are improving their services for children with autism.
In years gone by, many parents with children on the Autistic spectrum would have avoided airports like the plague! Whilst it may be true that airports (and planes) aren’t a great place for Autistic children, due to the large crowds, long cues and boredom that can occur whilst on long flights; parents whose children suffer from the disorder cannot be expected to never take their child abroad, after all, they need to see the world too!
This is something that a few UK airports have really taken on board, there may still be a long way to go but it’s great to see some of them making an effort! Manchester Airport is probably the stand out – the airport have created individual booklets for each terminal, videos to help guide parents through the whole process and brightly coloured wristbands to help fast track ASD children (beating the long queues that can cause problems). Gatwick have also got on board with the booklets but it’s clear to see that Manchester have really had a good think about the situation and they even managed to get Keith Duffy (former Boyzone member) to feature in a few of their videos! He has been campaigning for Autism awareness since his daughter was diagnosed at 18 months.
Edinburgh Airport have recently partnered with Scottish Autism in a bid to improve the experience for ASD children at the airport. Families can now book pre-flight visits in order for the child to familiarise themselves with the airport and see how things work.
Airport Parking Shop have put together a really handy piece of content that gives parents some tips on how to keep ASD children occupied at the airport and on the plane; it also looks at things you should consider before setting off for the airport. If you’re travelling from the UK with any other disabilities then be sure to check out the Heathrow Airport Guide, they have a dedicated page for special assistance at the airport and other airports can be accessed from the bottom of the page.
Follow on Twitter: @Fubra @airportparkshop @HeathrowTweets @CP_Consortium @manairport @Gatwick_Airport @KeithDuffyExp @EDI_Airport @scottishautism
The Research Institute for Consumer Affairs (Rica UK) focuses on issues of concern to disabled and older consumers. Rica’s consumer panel members were surveyed earlier this year to identify current consumer issues and tips. Analysis of the results show that – to summarise – the primary concerns of respondents centred around customer service and accessible environments and services. Respondents stated that services can be made more accessible and acceptable by organisations that train their staff to respond positively and flexibly to disabled consumers, and design their facilities and services to be accessible to all. This training and design would be successful if it involves disabled people closely at every stage. Respondents also said they need good information about products and services, and often look to community groups and peer networks to provide it. However, they want and expect suppliers and service providers to give better information.
These results echo the findings of a 2011 study in New Zealand of New Zealand and international travel consumers with hearing loss. That study found that for about 90% of these travellers, the most important access needs when travelling away from home include customer service staff who have a ‘can-do’ attitude and the provision of reliable information. Both NZ and international respondents highlighted the importance of understanding, patient staff trained to know how to accommodate people with hearing loss, how to meet their needs, and what to do in an emergency.
Follow on Twitter: @RicaUK
Brazil has launched a set of unique projects based on sensory experiences aimed at visually impaired tourists, reports Tourism Review. Sensory tourism allows people with visual impairments to enjoy attractions through other senses such as touch or smell. It is a concept Brazil’s Tourism Ministry has been working on in several of its most iconic cities. The Botanical Garden of Rio de Janeiro, for example, invites visitors to experience the textures and aromas of plants such as orchids and herbs. Every second week, Brasilia Zoo offers walks for groups of up to 15 people, where visitors are allowed to touch the animals. Tour itineraries linked to coffee and the taste and aroma of traditional drinks have also been piloted in Araguari in the State of Minas Gerais. Visually impaired visitors experience the stages of coffee production: harvesting, drying yards, pulped coffee, the bean selection process, the levels of roasting, and even tasting the quality of the drink.
São Paulo’s Pinacoteca Museum allows 12 bronze sculptures that are part of the museum’s collection to be touched. Size, shape, texture and aesthetic diversity facilitate understanding and appreciation of these artistic works when felt with hands. The selection of works took into account recommendations by the people with visual disabilities. There are also projects aimed at facilitating access to beaches in Pernambuco, Río de Janeiro, Alagoas, São Paulo and Rio Grande do Sul. These sites make provision for equipment such as mechanical belts or amphibious chairs, and also promote activities like sitting volleyball and an adaptation of traditional bowling.
Rosangela Barqueiro, who is part of the Brazilian Association for Assistance of the Visually Impaired, says that minor adaptations are all that is needed in order to include the visually impaired in tourism. Barqueiro pointed out that the training of guides and assistants to deal with visually impaired visitors can solve most of the problems in this segment. Also helpful is the provision of audio descriptions and texts in Braille.
For its part, the Tourism Ministry has created the Acessível Tourism website in collaboration with the Human Rights Secretariat of the Presidency of the Republic and the National Council on the Rights of Persons with Disabilities (CONADE). On the website you can check the accessibility of tourist sites, hotels, restaurants and various attractions in Brazil. Users can also suggest new facilities or places of interest which will help people with disabilities or reduced mobility to travel around the country with greater independence. This initiative, which is also available on a Smartphone app, won last year’s National Prize for Web Accessibility.
Follow on Twitter: @Tourism_Review @Laramara_Assoc @MTurismo @DHumanosBrasil