19 Feb
Expedia.com Launches New Accessibility Search Tools for Disabled Travellers
Press release from Expedia.com. Expedia.com®, the world’s leading online travel agency, has launched a unique suite of search tools designed to help disabled travellers find and book accessible accommodations. Travellers in the U.S. can now visit Expedia.com to search for lodgings in the U.S. that offer accommodations including accessibility equipment for the deaf, accessible bathrooms, accessible paths of travel, Braille or raised signage, in-room accessibility, a roll-in shower and more.
Once a traveller finds suitable accommodations, they can request one or more of the specific accessibility features on Expedia.com’s online Reservation Page. The Expedia.com Customer Service team will review the request and contact the hotel to ensure that the specific traveller requests are met, and will contact the traveller directly to confirm the reservation or to offer to locate a similar room at an equivalent rate at another hotel.
Expedia.com’s call centre has fielded approximately 500 requests per week utilizing this functionality since its initial rollout in August of 2009.
Expedia.com offers more than 15,000 hotels that publish accessibility options. “We are thrilled to offer this new functionality to our travellers,” said John Morrey, vice president, Expedia.com. “It was a much-needed part of the online travel booking process and we are proud to be able to meet the needs of disabled travellers who require accessible accommodations.”
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