29 Aug
Brits Study Benefits of Improving Access During Olympic and Paralympic Games
Tourism South East (England) has commissioned a series of case studies to understand how businesses have benefited from making their properties more accessible in the run up to the London Olympic and Paralympic Games being held in 2012. The case studies include video and text case studies. To find out more, continue reading……
Video case studies (which can be viewed here) include:
Heath Farm, Lewes
Heath Farm is a 4* self catering property, that has achieved the National Accessible Scheme Mobility Grade 2 award, is a TSE member and its owners have benefited from Welcome All training. The Welcome All programme gives an insight into how to meet the expectations of customers with disabilities and special needs. Welcome All offers practical advice on how to improve service and welcome to customers with disabilities and special needs, as well as explaining key aspects of the Disability Discrimination Act.
Roald Dahl Museum, Buckinghamshire
The Roald Dahl Museum won the Enjoy England Award for Small Visitor Attraction Of The Year 2008, is a TSE member, has taken significant steps towards welcoming all customers and has benefited from signing up to Hosting The World (link to Hosting the World page)
Holiday Inn Windsor/Maidenhead
The Holiday Inn Windsor/Maidenhead has achieved the National Accessible Scheme Mobility and Hearing Grade 1. The Holiday Inn Accessibility Manager recently presented at a Tourism South East and Royal Borough of Windsor and Maidenhead accessibility seminar at Legoland.
Winchester Cathedral, Hampshire
Winchester Cathedral is Winchester’s principal tourist attraction and has dominated the city for nearly a thousand years. Visitors to the city are largely drawn by its well-preserved historical centre and making its key attractions accessible to everyone is important for the city’s ambition to be a world-class visitor destination. Winchester Cathedral is a Tourism South East member and staff have benefited from Tourism South East’s Welcome to Excellence and e-animation training courses.
Text Case Studies
The following text case studies (which can be viewed here) provide an insight into the benefits of businesses becoming more accessible in the run up to 2012.
Windsor Castle, Berkshire
Windsor Castle is a globally recognised landmark close to the London 2012 Olympics and Paralympics host venue Dorney Lakes. Windsor Castle is fully accessible to wheelchair users. Induction loops, audio transcripts, large print information and audio tours are also available. Windsor Castle is a Tourism South East member and recently attended the Tourism South East accessibility seminar at Legoland. The Royal Borough of Windsor and Maidenhead has completed a Destination Access Audit.
High Wray, Hampshire
The highly accessible self-contained flat at High Wray near Farnham, in Surrey, has long been established as a popular self-catering choice for leisure and business travellers. High Wray has achieved National Accessible Scheme Mobility Awards 1 and 2. The owners have also benefitted from numerous Tourism South East training courses, including Welcoming Walkers and Cyclists, Search Engine Optimisation and Social Media for Tourism.
Little Silver Country Hotel, Kent
Little Silver Country Hotel has achieved a 3* Silver quality rating and has also been awarded the National Accessible Scheme Mobility 1 award. Being able to welcome all guests, including those with accessibility needs, for weddings, special events and functions is a unique selling point for this luxury small hotel.
For more accessibility case studies, please visit our Welcome To Excellence pages.
