Scandic Hotels has launched wide-ranging interactive training on disabilities that is free and open to everyone. In doing so, Scandic provides the answers to difficult and sometimes sensitive questions about the most important issues for people who have some form of disability (one billion worldwide; over 65 million in Europe alone). Since 2003 Scandic has been working to increase accessibility. This is yet another example of the leadership role Scandic is playing in catering for guests with disabilities – many more examples can be found on this website.
The new web-based training programme uses advice, tips, tests and instruction videos to show how to provide optimum service to guests with disabilities. The training is one of the many courses and training programmes that Scandic has produced on accessibility for its own staff but because the market is developing quickly and these issues are extremely relevant, Scandic has chosen to make the training available to everyone on its website. The hope is that this unique training programme, which sheds light on some of the many disabilities there are, will also benefit people outside Scandic too, particularly those working in the travel and tourism industry. “The great thing about the new training programme is that everyone can learn something from it, whether they work in the hotel industry or in any other service sector,” says Magnus Berglund, Scandic’s Accessibility Director. “By following the route of a guest through the hotel, stopping at reception, in the hotel room and in the restaurant, we are able to highlight tricky and sometimes maybe sensitive issues in these different settings. The way guests are treated is vital – it’s about treating everyone equally but at the same time knowing and understanding how together we can meet the special needs and resolve the issues that arise with different disabilities.” Berglund gave a presentation about Scandic as a good example in the hotel industry at the European Commission International Day of People with Disabilities in Brussels on the 2nd of this month.
Frank Fiskers, Scandic’s CEO says that “the need to learn more about disabilities and to share this information is huge, and it’s growing fast, just like the number of travelling guests with disabilities.” says Frank Fiskers, Scandic’s CEO. Scandic believes that everyone should be offered the same high Scandic standard, whether or not the guest has a disability. In consultation with organisations for people with special needs, hotel guests and team members, Scandic has therefore drawn up a checklist of 110 points that goes by the name of Scandic’s Accessibility Standard. The standard covers everything offered by Scandic and is an integral element of all products and services at its hotels. Scandic has also implemented smart design features in the rooms to make them accessible for people with disabilities. Scandic is the first hotel chain in the world to post full accessibility information for all 160 of its hotels online. Each Scandic hotel has its own page carrying unique information about the hotel and its facilities.
At the moment the training is in English but Scandic will also be launching it in Swedish, Norwegian, Danish, Finnish and German in the future. For further information, please contact: Anna-Klara Lindholm, PR Manager Scandic, tel: +46 70-973 52 31 Magnus Berglund, Accessibility Director Scandic, tel: +46 70-973 50 77