The United Kingdom Civil Aviation Authority (CAA) recently set tougher requirements on airports and airlines operating flights to and from the UK concerning information they must provide disabled passengers. Requirements concern making essential information available to consumers in an accessible format. Information should be provided on a single web page one click away from the home page of the operator’s website or on webpages directly accessible from a single ‘landing’ webpage one click away from the home page. Content should be presented in a clear and easy to understand way and accessible for passengers with impairments such as blindness or low vision, deafness or hearing loss, learning disabilities, cognitive limitations, restricted movement, photosensitivity or any combination of these.
Airports must publish information on the following: assistance provided at the airport and how to obtain this assistance; layout of the airport; quality standards and airport security; handling of mobility equipment and assistance dogs; telephone number and opening hours of the airport’s helpline for enquiries from Passengers with Reduced Mobility and other disabilities; and information on how to complain. They must also provide information on safety restrictions; seating on-board; fitness to fly; when a carer will be required; accessibility and use of lavatories; and compensation for damaged or lost mobility devices.
“This is a giant leap forward in terms of quality, quantity, and accessibility of information available to passengers with disabilities,” Reduced Mobility Rights Director Roberto Castiglioni said. “In a perfect world, we would like to see information made available to consumers in a printed format at PRM lounges and assistance desks across airports.”
Airports and airlines have until 31st October 2014 to comply with the new requirements, or they may face formal enforcement action to ensure compliance and/or face a penalty or court injunction.
Source: Reduced Mobility Rights. Follow on Twitter: @UK_CAA @ReducedMobility