Madrid (Spain) has made a strong commitment to making tourism accessible for everyone. A history of what Madrid has done in the last ten years in order to advance accessible tourism is available here.
Recently, the city published its 6th Accessible Tourism Guide to Madrid. This publication offers up-to-date, detailed information on the accessibility of a wide range of tourist attractions in the city, including 161 accommodations, 129 places of interest (such as museums, restaurants and theatres), as well as seven emblematic routes for exploring the Spanish capital. It is part of Madrid’s 2012-2015 Strategic Tourism Plan. The guide provides information on accessibility – gathered in situ by experts from the State Representative Platform of the Physically Challenged (PREDIF). It is available on CD, can be accessed via the city of Madrid’s official tourism portal, and can be accessed on mobile phones thanks to the Tur4all app, promoted by PREDIF.
A free app also provides accessibility information on more than 1,500 tourist establishments throughout Spain. It allows searches for information on nearby establishments, their distance from the user, and how to get to them. Search criteria can be personalized, and places of interest can be bookmarked.
Accessible Tourism initiatives have been made possible through the support of PREDIF, Fundacion Vodafone Espana, the Region of Madrid Federation of Associations of Persons with Physical and Organic Disabilities (FAMMA-Cocemfe Madrid), Fundacion ONCE (Spanish Organization for the Blind), the Federation of Organizations in Support of Persons with Intellectual Disabilities (FEAPS-Madrid), the Region of Madrid Federation for the Deaf (FESORCAM) and the State Centre for Personal Autonomy and Technical Aids (CEAPAT).
The Guide is not the only initiative through which Madrid makes it easier for everyone to visit the capital city. Madrid is also the first city in Spain to have a tourist office (its main Tourist Centre, located in Plaza Mayor) awarded the Universal Accessibility certification by the Spanish Association for Standardization and Certification (AENOR). This accessibility system, introduced in 2010 and upgraded annually, covers not only the physical accessibility of a location, but also of the services provided at the Tourist Centre. The Centre has a high-relief map in Braille showing the services available, a description of them, and their location. There are also many informative signs designed with large text and contrasting colors to make them easier to understand. Madrid Visitors & Convention Bureau is committed to offering a standardized tourist service accessible to all.
Podotactile bands have been installed for persons with visual disabilities, along with hip supports for persons with reduced mobility and a magnetic loop that reduces background noise to make it easier to communicate with persons that have impaired hearing. The Centre also has a Spanish sign language service, available every day of the year, and the staff at all tourist centers and information points are specially trained in the protocols for assisting persons with disabilities.
Another initiative that reflects the city’s standing commitment to accessible tourism is the creation and adaptation of guided tours for persons with disabilities. Since 2004, the Official Guided Tours Program has been both increased and enhanced by a number of standardized guided routes available to everyone, regardless of whether or not they have a disability, such as the three “Essential Madrid” tours, as well as the creation of free guided tours specially adapted for persons with physical, visual, hearing or intellectual disabilities.
Source: Mainly eTurboNews